Warranty Policy

Lifetime warranty

Maya Helie is committed to providing high-quality, durable jewelry that withstands the test of time and everyday moments. For this reason, we offer a lifetime warranty on your jewelry, provided it has been properly cared for.

What does the warranty cover?

Manufacturing Defects: If the product exhibits a manufacturing defect, it will be replaced under the warranty.
Material defects: The warranty also covers defects in the material, such as unusual fading or structural problems.

What does the warranty not cover?

Normal wear: Wear and tear from normal use of the jewelry, such as scratches, are not covered by the warranty.
Damages due to negligent care: The warranty does not cover damages that have resulted from improper use, storage, or inadequate maintenance.

How to proceed in a warranty case

Contact our customer service: If you notice any issues with the quality or durability of the jewelry, please contact us by email at info@mayahelie.com.
Describe the problem: Attach a picture of the defect and a brief description of the situation.
Warranty Handling: We will assess the situation and provide instructions regarding a replacement product, repair, or compensation.

How do you extend the lifespan of your jewelry?

To ensure your jewelry maintains its beauty and functionality, we recommend the following care instructions:

Avoid exposing the jewelry to strong chemicals, such as perfumes and cleaning agents.
Store your jewelry in its own protective box or a soft pouch to prevent scratches.
Clean your jewelry regularly with a soft cloth.